We love hearing from all of our customers and getting to find out about your experiences with HIC. Whether you like our service, a member of staff has really stood out or even if there is something that you think we can improve - get in touch and let us know.

Our customer service is built on the feedback and messages we receive from customers just like you, and with your help we can continue to improve our business and provide the fantastic service you've come to expect.

Want to leave your own message to tell us what you think? Just click the feedback button below to let everyone know just how HIC has helped you.

Here's what our customers have to say:

I was very impressed with service. I have recommended you (HIC) to my husband as you were so helpful. This is the most thorough insurance company who have truly helped me get the best deal!
Service is great hence 5 years+ loyalty! Danielle was very helpful and polite. Couldn't expect any more - a credit to HIC.
Jenna was exceptionally helpful from the outset of providing a quotation to assisting me with more complicated requirements for my insurance policy. She was completely professional throughout, calling me back as promised, polite and calm. It has to be said that she has provided some of, if not the best customer service I have ever received. Thank you.
After trying with another company for a better quote which I had, you not only matched it but gave me a better deal.
It was good to speak to your staff, they have a very good knowledge base for the modifications on my car and were very helpful.
Good service, very clear and helpful - thanks!
Everything was perfect. I had some other quotes but when I phoned in you were able to beat them - the staff were very helpful.
Your staff were professional at all times, it was a pleasure to have been served by them.
Good all round service - I would definitely recommend HIC.
Very impressed. Previously been a customer elsewhere and their customer service/sales teams were unhelpful & rude. You were the complete opposite - thanks!
Staff were brilliant! Very helpful and polite, they knew their stuff and were very pleasant to talk to.
Very professional, friendly, knowledgeable and overall helpful. Nothing was too much trouble and they took time to explain and answer all of my questions. Discussed and explored other options that I was not previously aware of being possible for this policy, which resulted in a good affordable option for a new young driver to get started. Superb!
Speaking to a real person is refreshing. The service was courteous, friendly and helpful. A great experience.
Very quick and efficient service, with friendly staff. Always fast and reliable - very happy to stay insured with HIC!
The Operative was really helpful and pleasant. Great service - would recommend.
Very easy renewal - thanks. A very friendly and communicative member of staff handled the call.
I found HIC to be one of the best insurance companies I have dealt with over the years. I dealt with a great person who spent time finding out my insurance requirements and matched these to the best policy. She was very clear and precise in all aspects of the quote so that I was fully aware of all requirements yet was most pleasant in her approach.
Rang you to re-insure on Tuesday, sorted out a price, paid for it, and full documentation was delivered to me on Friday - BRILLIANT. Cant better that - thanks.
The lady I spoke to was very friendly & very helpful. She made sure a very dull task was as painless as possible. Thank you.
You were the best company I have used to contact and I could also understand what you were saying, not like a lot of larger companies who have call centres abroad.
The person who dealt with me was very helpful and nothing seemed to be a problem. Very knowledgeable and helpful!
Excellent service. The customer service advisor who I spoke to on the phone was exceptional - excellent customer service skills
Staff really helpful, sorted out any problems/questions immediately, was really satisfied with service - thank you
My call was handled in a friendly, cheerful and professional manner - many thanks!
The operator was friendly and very helpful. It was quite refreshing - thank you. Great customer service for a new customer.
Very polite service, good quote - very satisfied so far. Pleased to be a customer
You guys are great! Just spent only 10 minutes getting all the answers I required . I had to speak to 3 people but all were really pleasant and cheerful and helpful. Hope you are still as competitive next year as I don't think I have ever had such a responsive insurance broker!! Well done.
This was my first time purchasing insurance and the member of staff I spoke to simplified every area of the call.